Terms & Conditions

WAIVER FORM

By checking the box below, I agree that ToneLAB Group (TONELAB PTY LTD ACN: 669 750 574) is in no way responsible for the safekeeping of my personal belongings while I attend a class.

I understand that:

  • Classes at ToneLAB facilities may be physically strenuous, and I voluntarily participate in them with full knowledge of the risk of personal injury, property loss, or death.
  • I, my heirs, assigns, or legal representatives will not sue or make any claims against ToneLAB Group or its members/staff for personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.
  • I must disclose any pre-existing or current injuries to the trainer prior to participation in training.

1. MEMBERSHIP FORM

By signing the Membership Form, you agree to the following:

Joining Age:

  • The minimum age for membership is 16.

Agreement:

  • The Membership Form and required medical clearance constitute the entire agreement between you and ToneLAB Group.
  • Members are only permitted in the studio during scheduled class hours.

Class Availability Disclaimer:

  • Class availability may fluctuate due to demand, studio scheduling, public holidays, and unforeseen circumstances. ToneLAB reserves the right to adjust the timetable as needed.

2. YOUR OBLIGATIONS AT THE STUDIO

To maintain a safe and enjoyable training environment, you must:

(a) Health Conditions: Ensure you are in adequate physical condition to train and disclose relevant injuries, illnesses, or medical conditions.

(b) Expert Advice: Consult a health practitioner if unsure about participating.

(c) Infections/Illnesses: Refrain from using the studio if you have an infection or condition that poses a risk to others.

(d) Respect Equipment: Use equipment properly and seek assistance if needed. Members are responsible for damage caused by negligence or wilful acts.

(e) Personal Belongings: ToneLAB is not responsible for loss or damage to personal belongings.

(f) Overtraining: Participation in double sessions may be refused if it poses a risk of overtraining or injury.

(g) Towels: Bring a towel to each class or purchase one at the studio.

3. MEMBERSHIPS AND PAYMENT INFORMATION

Membership Types:

  • Options include Introductory Offers, Block of Classes, Ongoing Memberships, and Platinum Memberships.

Payment Policies:

  • Memberships are billed fortnightly. Weekly memberships are available for an additional $0.80 per billing cycle.
  • A 3% fee applies to payments via credit card. Direct debit payments do not incur this fee.

Late/No-Show Fees:

  • A $9.99 fee applies to late cancellations or no-shows (less than 3 hours before class start time).

Payment Disputes:

  • Payment queries must be raised within 14 days. ToneLAB will respond within 5 working days.

4. CANCELLATION/TERMINATION OF MEMBERSHIP

Notice Period:

  • 30 days’ written notice is required to cancel membership. Payments will continue during this period.

Medical Cancellations:

  • Requires a valid medical certificate for early termination.

Non-Medical Early Termination:

  • Cancellation of contracted memberships before the minimum term requires full payment of the remaining balance.

5. PRIVACY

  • By signing the agreement, you consent to ToneLAB using your image for promotional purposes. Opt-out by notifying ToneLAB in writing.
  • Your data is handled securely per Australian Privacy Principles.

6. UPDATES TO TERMS & CONDITIONS

  • ToneLAB reserves the right to update Terms and Conditions. Updates will be posted on the website or communicated via email.
  • Continued use of the studio constitutes acceptance of any updates.

7. LIABILITY

  • Participation in classes and use of facilities are at your own risk. ToneLAB is not liable for injury, damage, or loss unless required by law.

8. COMMUNICATION

For membership or booking queries:

  • Contact the studio directly via email or phone during business hours.
  • Avoid contacting trainers personally outside class hours or via social media.